Frequently asked questions
Answers about your account, sharing, discovery, conversations and shopping on Risk Social.
Getting started
What is Risk Social?
Risk Social is our social media super app, connecting what people create, how they earn, who they connect with and what they do beyond the screen. Short-form and long-form video, Creator Fund, Bounties, AI assistance, chats, marketplace activity, Take a Risk and Eras all belong to the same app.
How does social shopping work on Risk Social?
Discover recommendations through people, follow their posts and ask questions in the comments. Posts can link to featured products, so you can shop a recommendation in the same app.
What can I share on Risk Social?
Share photos, videos and everyday moments. Follow people, save posts, reply in the comments and continue conversations in chat.
Can I sell on Risk Social?
Yes. Approved merchants can sell as Risk Social Partners, while individuals can post community resale listings through Declutter.
Can I use local payment methods?
Yes. Risk Social supports trusted local checkout flows with clear payment confirmation and order status updates.
Where do I track my order?
Open You in the app to manage your orders, or use the public order tracker when you have a tracking number or order ID.
Your account and conversations
Where can I manage my account?
Open You for your profile and account settings, including privacy, security and notifications.
Where are my messages and calls?
Open Inbox for your conversations and calls.
How do I get help with another experience?
Contact support with the name of the experience, what happened and when. Include any error message you saw.
After checkout
My payment is pending. What should I do?
Check the confirmation state in checkout. If your account has been debited but the payment is still pending, contact support with your order reference and payment receipt.
How do I get help with a delivery?
Check your order history for the latest status. If the expected delivery window has passed, contact support with your order reference and a description of the issue.
Can I return an item?
Return eligibility depends on the item, its condition and the circumstances of the purchase. Read the refund policy and contact support with your order reference before arranging a return.